Refund Policy

At Reset by Shruti Solanki, our goal is to help you achieve sustainable weight loss by addressing the root causes behind your health challenges, not by offering quick fixes.

We stand behind our programme with a 100% Money-Back Guarantee, because we are confident in our process when it is followed consistently.

1. The ₹97 Booking Fee

The ₹97 you pay on this website is a one-time booking fee for your initial 1:1 diagnostic call with Shruti. Because it secures and pays for that consultation, it is non-refundable. It is separate from the 90-day programme, which is enrolled into only after the call and carries its own Money-Back Guarantee, set out below.

2. 90-Day Money-Back Guarantee

If you enrol into RESET by Shruti Solanki 90-day programme and:

• Complete the full 90-day programme,
• Follow your personalised plan as instructed,
• Meet all programme participation requirements, and
• Do not lose between 4-10 kilograms during the programme,

we will refund 100% of your programme investment.

3. Eligibility Requirements

To qualify for the Money-Back Guarantee, you must:

• Follow your personalised nutrition plan throughout the programme.
• Attend all scheduled weekly check-ins.
• Submit your meal logs, progress updates and requested progress photos on time.
• Follow the recommendations provided by your coach.
• Complete the full 90-day programme from your official start date.

The guarantee is intended for clients who actively participate in the programme. If the agreed plan is not followed consistently, the guarantee will not apply.

4. Healthy BMI Clause

The 5-10 kg guarantee applies to clients whose starting BMI is above 25.

If you are already within a healthy BMI range for your height, losing 4-10 kg may not be physiologically appropriate. In such cases, a personalised transformation goal will be agreed upon during your consultation before you enrol, and that agreed outcome will form the basis of the Money-Back Guarantee.

5. Refund Request Process

If you believe you are eligible for a refund, please email us within 3 days of completing your programme at:

shrutisouls18@gmail.com

Your request will be reviewed along with your programme records to confirm that all eligibility requirements have been met.

Once approved, refunds will be processed within 7-14 business days using the original payment method wherever possible.

6. Situations Where the Guarantee Does Not Apply

The Money-Back Guarantee does not apply if:

• Weekly check-ins were missed.
• Meal logs, progress updates or requested photos were not submitted consistently.
• The personalised nutrition plan was not followed.
• The programme was discontinued before completion.
• Required information requested by the coaching team was not provided.
• The refund request is made after the 3-day refund request window.

7. Our Commitment

Reset is built on honesty.

We will never promise miracle cures or unrealistic results. We also believe that when a personalised plan is followed consistently, your body responds.

That’s why we confidently stand behind our programme with this Money-Back Guarantee.